HOSPITALS & HEALTH SYSTEMS

Stop Behavioral Health Patients From Boarding in Your ED

Wellity Health provides rapid placement coordination and specialized behavioral health services that reduce ED boarding, decrease readmissions, and improve patient outcomes—without adding to your staff burden.
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See Our Results
1.7 days
Average placement time
67%
Reduction in ER visits
94%
Partner satisfaction
75K+
Patients served annually
THE HIDDEN COST

The Behavioral Health Bottleneck Costing Your Hospital Millions

ED Boarding Crisis 
The Cost:
Every boarding hour costs your hospital $600-1,200 in lost ED capacity and diverted ambulances.
Placement Coordination Burden
The Result:
Extended length of stay, staff burnout, and compromised patient safety.
Readmission Cycle
The Impact:
Hospitals pay both clinically and financially for gaps in the behavioral health continuum.
Your hospital needs a partner who can solve these problems systematically—not just refer patients into a void.
WHAT WE PROVIDE

Infrastructure for Health Systems

Wellity Health offers California hospitals quick access to community behavioral health care and ongoing coordination to keep patients stable.
Rapid Placement Coordination
When you have a behavioral health patient ready for discharge, we find appropriate community placement in an average of 1.7 days—not weeks. Our care coordinators handle eligibility verification, appointment scheduling, and warm handoffs to ensure patients actually show up for care.
What This Means for You:
  • Reduced ED boarding hours
  • Faster bed turnover
  • Lower staff burden on social workers and care coordinators
  • Improved patient satisfaction scores
Specialized Behavioral Health Services
Access hard-to-find services your hospital can't provide in-house: comprehensive neuropsychological testing, Partial Hospitalization Programs (PHP), Intensive Outpatient Programs (IOP), and interventional psychiatry including TMS therapy.
Post-Discharge Follow-Up
We don't just place patients—we ensure they stay engaged in care. Our team provides proactive outreach, medication management support, and crisis intervention to prevent the revolving door of ED readmissions.
Integrated Technology Platform
Real-time visibility into patient placement status, appointment attendance, and clinical outcomes through our care coordination platform. Your team always knows where patients are in their treatment journey.
Dashboard

Behavioral Health Command Center

Track discharges, schedule follow-ups, and prevent readmissions in one place
Wellity Connect command center dashboard showing patient action needs, follow-up rates, first visit no-show rates, readmission stats, patient list with status and risk, and quick scheduler with available appointment slots.Hospital discharge command center dashboard showing patient follow-up rates, first visit show rate, average days to first visit, and a list of patients needing action with status, risk, and action buttons.Medical dashboard showing patient follow-up stats, appointment status, risk levels, and action items for two patients, John D. and Maria S.
The Results

The Results Health Systems are Achieving with Wellity

<48 Hours
Average time from referral to first clinical appointment
67% Reduction
In emergency department visits for patients engaged in our programs
1.7 Days
Average time from hospital referral to community placement (vs. industry average of 14-21 days)
94% Satisfaction
Partner health systems and hospitals rate our coordination services as excellent
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HOW IT WORKS

Seamless Integration with Your Health System

Wellity becomes an extension of your hospital's care coordination team—without the overhead of hiring, training, or managing additional staff.
[01]
Centralized Contracting
Work with one vendor across your system to standardize behavioral health and simplify contracting.
[02]
Rapid Referral Process
Staff contact Wellity for placement. We accept referrals 24/7 via phone, portal, or EHR.
[03]
Placement Coordination & Warm Handoff
We verify eligibility, determine level of care, schedule appointments, and ensure smooth handoffs.
[04]
Ongoing Care Coordination
We provide monitoring, medication management, crisis support, and progress reporting.
A BETTER MODEL

The Difference Between Access and Actual Outcomes

A side-by-side look at traditional referral models versus integrated, outcomes-driven care.
Traditional Behavioral Health Referrals
The Wellity Partnership
Hospital staff makes dozens of calls to find open slots
Dedicated care coordinators handle all placement logistics
Weeks-long wait times for community appointments
1.7-day average placement time
No guarantee patients will actually attend
Warm handoffs and transportation support ensure attendance
Limited visibility into patient progress after discharge
Real-time platform shows exactly where patients are in care
Patients cycle back to ED when care falls through
Proactive monitoring prevents ED readmissions
Multiple vendors to manage for different services
Single partner for entire behavioral health continuum
BUILT FROM EXPERIENCE

Built by Hospital Leaders Who Lived This Problem

The Daily Cycle of Frustration
Patients leave the ED without clear placement, coordination, or follow-up—leading to missed care and avoidable returns.
Proof That Better Solutions Exist
Care teams have little insight into where patients go, whether they attend, or how they progress after referral.
Built by People Who Ran These Systems
Former hospital leaders, psychiatrists, and care operators who’ve managed behavioral health programs at scale—and understand the gaps.
“We didn’t study this problem in a classroom. We lived it in hospital corridors, EDs, and care teams—and built Wellity to solve it
WHO WE SERVE

California Hospitals and Health Systems We Partner With

Community Hospitals 
[01]
Ideal For:
Community hospitals seeking comprehensive behavioral health support without building internal programs.
Academic Medical Centers
[02]
Ideal For:
AMCs needing specialty behavioral health services and research-quality outcomes data.
Multi-Facility Health Systems
[03]
Ideal For:
Health systems requiring enterprise-wide behavioral health solutions with operational simplicity.
Current Service Area
California-focused with deep expertise in Northern California's behavioral health landscape.  Proven ability to navigate California's unique regulatory environment, Medi-Cal managed care requirements, and DHCS compliance standards.
CLINICAL EXCELLENCE

Licensed California Providers

From contract signature to first patient served in an average of 45 days.
Clinical Team Overview
Wellity Health's clinical team includes board-certified psychiatrists (MDs), licensed clinical psychologists (PhDs, PsyDs), licensed clinical social workers (LCSWs), marriage and family therapists (LMFTs), and psychiatric nurse practitioners (PMHNPs).
All providers are:
  • Licensed and credentialed in California
  • Experienced with hospital-based behavioral health populations
  • Trained in evidence-based treatment modalities (CBT, DBT, motivational interviewing)
  • Culturally competent with California's diverse patient populations
  • Fluent in multiple languages including Spanish, Mandarin, Vietnamese, Tagalog
Quality Standards
  • Ongoing clinical supervision and case consultation
  • Adherence to HEDIS, NCQA, and hospital quality metrics
  • Regular outcomes measurement and reporting
  • Compliance with all state and federal regulations including HIPAA
LIVED EXPERIENCE

Real-time Visibility Into Patient Care Coordination

Community Hospitals 
Real-time status from referral to first appointment
Attendance monitoring
Know immediately if patients miss scheduled appointments
Outcome metrics
ED utilization, hospitalization rates, treatment engagement
Quality reporting
Data formatted for HEDIS, hospital quality committees, and CFO analysis
Predictive alerts
Early warning system for patients at risk of decompensation
Get Started

California’s Leading Behavioral Health Partner

Wellity Health is ranked #67 on the Inc. 5000 and serves 75,000+ patients annually across California. We partner with hospitals to address behavioral health demand impacting EDs and care coordination teams.
[01]
Initial Consultation
(30 minutes)
We review your behavioral health needs, patient volumes, and goals—focused on what’s possible, not a sales pitch.
[02]
Customized Proposal
We design a model tailored to your system, whether single-site or multi-facility, with transparent pricing and a clear implementation plan.
[03]
Rapid Implementation
Most partnerships launch within 30–45 days. We handle credentialing, EHR integration, training, and logistics.

Ready to Solve Your

ED Boarding Problem?

Ready to Solve Your

ED Boarding Problem?

Schedule a 30-minute consultation with our hospital partnerships team to discuss how Wellity can reduce boarding times, improve patient outcomes, and support your care coordination team.
Schedule a Partnership Discussion
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email
partners@wellityhealth.com
phone
(510) 952-1190
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